VSG FAQ's

Q: Do you offer a home delivery service?
A: We absolutely do. When placing your online order, you have the option of selecting “Standard Delivery” or “Click and Collect”. We currently deliver to specific areas Johannesburg, Pretoria, Mpumalanga and North West.


Q: How long does my delivery take?
A: To provide the best quality meals as efficiently as possible, please allow 4-5 working days for delivery. You will be emailed the day before your delivery to ensure your availability for collection at the address provided. If you are a first-time customer, please check your spam folder for this email and add our email address to your safe sender's list.

Q: Is it safe to buy online from VSG Deli?

A: Absolutely! And often more so than many other payment methods!

VSG Deli uses PayFast which is a PCI DSS Level 1 Service Provider (the highest level).

PayFast is developed with the same demands on security and performance as web sites used for banking services and share trading. Your account login, personal details, and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.

Your sensitive financial information (like credit/debit card details) are never sent to VSG Deli! You can reassuringly make payments without sending your financial information.

PayFast makes use of 3D Secure to further enhance the security of credit card transactions on PayFast. See Payfast's security page for more details of the exact security measures PayFast has in place.

Q: Where do we deliver to

A: Gauteng
We deliver our cooked and frozen meals to the greater Johannesburg, East and West Rand, Vereeniging, Springs, Brakpan, Pretoria and Cullinan areas.

Western Mpumalanga
Deliveries directly from Spar Nelspruit. CLICK HERE for directions.

North West
We deliver our cooked and frozen meals to Hartbeespoort, Brits and Rustenburg.

Q: Can I physically collect my online order?

A: Yes. When placing your online order, you have the option of selecting “Standard Delivery” from R75 per delivery (depending on your order value) or “Click and Collect”.

Q: Where can I collect from?

A: Gauteng:
Head Office:
Villa San Giovanni,
Wonderboom Airport main terminal building,
Monday to Sunday, 8am - 5:30pm.
CLICK HERE FOR MAP

Mpumalanga:
Nelspruit:
SuperSpar Crossing,
1 Crossing Shopping Centre,
cnr N4 & Madiba Drive, Nelspruit.
CLICK HERE FOR MAP

Once you have completed your online order, you will receive an email and SMS with the estimated collection time.

Q: What if I am not happy with my order?

A: We welcome all kinds of feedback. Should you want to query your order, meal, or experience, PLEASE CLICK HERE. We’ll be in contact as soon as we can.

Q: How do I return a meal?

A: Contact us by visiting our contact page and send us a message from the form provided. We will make arrangements to be in contact with you directly and as soon as can.

Q: Is there a correct way to Defrost and Heat?

Best: Oven - 180°C for 8 - 12 minutes

Preheat oven to 180°C. Remove sleeve & film. Container is suitable for oven baking. Place in the middle of the oven. Bake for 8 - 12 minutes until top is bubbling and golden. Check that the food is hot throughout. Cooking instructions are guidelines as appliances vary.

Microwave for 3 - 5 minutes

Remove sleeve & pierce film several times. Place in the centre of the microwave. Heat on 100% power for 3 - 5 minutes. Check that the food is hot throughout. CAUTION: Sparking may occur if the foil is damaged, dented or if the foil touches the sides of the microwave. If in doubt, decant product.

Defrosting Guidlines

For best results defrost in the refrigerator overnight OR remove from freezer the same day 2 - 4 hours before use and allow to defrost at room temperature (Do not leave it in direct sunlight).